Organisational Development Officer (Level 5)

Organisational Development Officer (Level 5) [1 Vacant & 1 Not Vacant post] – Kingston salary: $5,198,035 annually.  

Job Purpose 

Under the direction and supervision of the Director, Organisational Development, the Organisational Development Officer will be responsible:  

• To assist in the provision of management advisory and support services to the Customs Agency to improve the efficiency and effectiveness of its operations consequent on the implementation of the recommendations/advice provided.  

• To assist in the conduct of organizational reviews and systems and procedures studies within the Customs Agency.   

• To manage records management for the Organization Development Branch.  

• To support the management of the Performance Management process and other reform initiatives.  

Key Responsibilities 

Technical/Professional Responsibilities 

• Assists in the conduct of organizational reviews within the Customs Agency by: 

• • Documenting areas in need of strengthening in terms of structure, systems and human resource development. 

• • Assisting in the development of plans of action for preliminary organizational surveys. 

• • Examining relevant statutes, regulations, directives and reports related to the organization to determine legislative background for functional review framework. 

• • Studying formal and informal lines of communication and controls and the allocation of planning and developmental activities. 

• • Collecting job-related data through interviews, questionnaires, observation and examining records to validate findings. 

• • Preparing detailed analysis documentation of data collected. 

• • Making appropriate recommendations for solutions to problems identified, including changes in organization and dimension of work boundaries, and work relationships.  

• • Developing new and revised job descriptions and preparing charts of existing and proposed organizational structures. 

• • Assists with the implementation of recommendations.

• Assists with the systems review and procedures studies by: 

• • Examining the operations and workflow of the selected entities to determine systemic weaknesses (e.g. duplication/overlaps, waste) as well as activities that non-value-enhancing the processes; 

• • Conducting analyses of the data to obtain a full understanding of operations. 

• • Making recommendations for business process improvements. 

• • Preparing flow chart of proposed operations. 

• • Updating/preparing operational manuals to reflect changes in policy/ operations. 

• Provides support for the management of the Performance Management process and other reform initiatives by: 

• • Participating in formal and informal training programmes. 

• • Participating in the corporate planning process and supporting the implementation of the reform initiatives. 

• • Reviewing, as part of the HRMD team, work plans and performance reports for Agency employees to ensure that work plans are properly prepared and reflect agreed key performance indicators and/or measurable performance indicators. 

• • Providing feedback to divisional heads and recommending areas for improvements, where necessary/directed. 

• • Conducting job evaluation sessions to review job descriptions and work plans; and, 

• • Assisting with the monitoring of the Performance Management process within the Agency to equity and fairness. 

Administrative Responsibilities 

• • Coordinates the records management function for the Organizational Development Branch, including: 

• • Tracking and updating procedural manuals.  

• • Cataloguing records kept in the branch. 

• • Collaborating with the Coordinator on Documentation and Information Management on general record and information management procedures and practice. 

Customer Service Responsibilities 

• Maintains customer service principles, standards, and measurements. 

• Identifies and incorporates the interests and needs of customers in business process design.   

• Ensures critical success factors are identified and meet expectations. 

Other Responsibilities 

• Performs all other duties and functions as may be required from time to time.  

• May be required to provide witness statements, attend court proceedings, and give evidence. 

• Comply with Health & Safety Policies & Procedures. 

Required Competencies 

Core 

• Excellent judgement, analytical and problem-solving skills. 

• Excellent negotiating and persuasive skills. 

• Excellent planning, time management and organizational skills. 

• Ability to communicate effectively with people at all levels including senior management.  

• Excellent influencing and interpersonal skills with people at all levels, internally and externally. 

• Ability to work as a team and on own initiative. 

• Excellent written and verbal communication skills, including presentation skills. 

• The ability to engage, conduct diagnosis, analyse findings, generate options, and build commitment to solutions. 

• Facilitation skills. 

• Numeracy and ability to analyse quantitative and qualitative data. 

• Keen attention to detail and accuracy. 

• Ability to demonstrate high levels of integrity, ethics, and confidentiality. 

• Ability to adapt well under pressure situations. 

     Technical 

• Sound knowledge of theory and good practice in organization development. 

• Knowledge in supporting major organizational change; influencing, building, and sustaining relationships to achieve results.  

• Sound knowledge of the provisions of relevant financial legislation (FAA Act, Financial Instructions to Executive Agencies) 

• Knowledge of Customs operations and policies 

• Sound knowledge of administrative systems and operations management 

• Sound knowledge of management analysis 

• Working knowledge of the relevant computer systems and applications. 

Minimum Required Education and Experience 

• First degree in Business Administration, Operations Management, Management Studies or Social Studies from a recognized university or equivalent qualification. 

• Three (3) years of relevant experience. 

• Specialized training in Records Management. 

• Specialized training in Management Consultancy/Analysis and/or Project Management 

Special Conditions Associated with The Job 

• Work will be conducted in an office equipped with standard office equipment and specialized software.  

• The environment is fast-paced with ongoing interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.  

• Maybe required to travel.  

• Prolonged periods sitting at a desk and working on a computer. 

Applications, including résumés, should be submitted no later than Wednesday, June 24, 2026. 

Only shortlisted candidates will be contacted by HRMD

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.