Messenger (Level 2)

Messenger -Level 2 [1 Vacant post] -Kingston salary $1,439,455 annually.

JOB PURPOSE 

Under the direct supervision of the Supervisor, Transport, the Messenger is responsible: 

• For the delivery of mails/packages to the various Customs Locations in a timely and efficient manner. 

KEY RESPONSIBILITY AREAS  

Technical/Professional Responsibilities 

• Walk, ride motorcycle, drive vehicles, or use public conveyances in order to reach destinations to deliver mail and/or packages. 

• Load motor bike/vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods. 

• Unload and sort items collected along delivery routes. 

• Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via CUG telephone, or in person. 

• Plan and follow the most efficient routes for delivering goods. 

• Deliver items, documents, and packages, between various branch/units of Jamaica Customs, and to other Ministries/Departments/Agencies as instructed by Supervisor. 

Administrative Responsibilities 

• Ability to prepare reports of a simple nature. 

• Ability to understand and appreciate the responsibilities of the post. 

• Prioritizes and executes multiple projects simultaneously, and follow through on issues in a timely manner.  

Customer Service Responsibilities 

• Maintains customer service principles, standards and measurements; 

• Identifies and incorporates the interests and needs of customers in business process design;   

• Ensures critical success factors are identified and meets expectations;  

Other Responsibilities 

• Performs any other duties assigned from time to time.  

• May be required to provide witness statements, attend court proceedings, and give evidence. 

• Complies with Health & Safety Policies & Procedures and mitigates and minimizes workplace hazards. 

REQUIRED COMPETENCIES 

Core 

• To respond quickly to situations in case of an accident or incident on the road 

• Positive energy, and attention to detail 

• Good written and verbal communication skills 

• Good decision-making skills 

• Strong customer orientation skills 

• Strong initiative and resourcefulness skills 

• Ability to interact with staff at all levels in a fast-paced environment 

• Good time management, planning, and organizational skills.  

• Excellent interpersonal skills. 

• Good judgement and decision-making skills 

• Firm commitment to providing superb customer service 

• Ability to work under pressure and respond professionally to multiple crises situations. 

• High levels of integrity, professionalism, ethics, and ability to maintain confidentiality 

   Technical 

• An understanding of the operation of motor vehicles. 

• An understanding in the business and operations of Jamaica Customs. 

• Working knowledge of mechanics. 

• Working knowledge of the Road Traffic Act 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Completion of High School. 

• Three (3) years’ experience with riding a motorcycle and driving a motor vehicle with minimal accident occurrence.  

• General Driver’s License. 

• An understanding of government operations guidelines and principles in operating their assets. 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB 

• Work will be conducted mainly outdoors. 

• Subject to certain amounts of dust, heat, and danger.  

• Exposure to the sun and sometimes inclement weather conditions. 

• Involve working in a fast-paced environment with ongoing interactions with critical stakeholders. 

Applications, including résumés, should be submitted no later than Friday, June 19th, 2026  

Only shortlisted candidates will be contacted by HRMD

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.