Network Administrator (Level 6)

Network Administrator (Level 6) [1 post] – salary $6,333,301 annually.

JOB PURPOSE 

Under the direct supervision of the Senior Network Administrator, the Network Administrator is responsible to:  

• Provide specialist support to the Agency’s operations by providing an ICT network environment that supports the day-to-day delivery of Customs core operational and administrative systems and facilities that serve the Agency’s locations. 

• Supervise the Administration of JCA integrated data and voice network facilities 

• Oversee network operations 

• Ensure continuous network services to all JCA users and locations 

• Manage the configuration of ICT networking infrastructure & systems 

• Manage the physical network rooms, physical wiring plant, and wireless network access points at all JCA locations 

KEY RESPONSIBILITIES 

 Technical / Professional Responsibilities 

• Identifies and recommends potential areas of improvement achievable through new/improved network systems. 

• Ensures that approved routines for maintaining, correcting, modifying or otherwise improving network performance and available capacity are carried out when necessary or according to pre-determined schedules. 

• Assists with evaluating new network hardware and software technology and assessing their applicability to the organisation’s requirements. 

• Installing, monitoring and maintaining the physical devices and software sub-systems constituting departmental and JCA-wide area networks. 

• • planning and implementation of assigned ad hoc service engineering projects; 

• • ICT service and problem management systems, identifying root causes and resolving network problems as specified by the Immediate Supervisor. 

• Ensures reliable network operations by using the Team’s expertise and skills and maintaining effective liaison with external vendors/ contractors/service suppliers, users, and the Application Support, Workstations, Systems and Database Administration Groups. 

• Prepares and updates reference documentation on network design and configuration. Develops and updates relevant and appropriate material for  LAN maintenance. 

• Provide Tier 2/3 technical support for network-related issues 

• Collaborate with cross-functional teams on IT projects and technology upgrades 

• Analyses network performance and corrects/improves as required.  

• Fulfils reporting requirements concerning network management activity, including progress with special projects &/or problems experienced. 

• Keeps abreast of new technology, evaluating and making appropriate recommendations to better satisfy corporate-wide &/or Agency needs. 

• Proactive problem-solver with strong technical expertise and excellent communication skills. 

Customer Service Responsibilities 

• Maintains customer service principles, standards and measurements;   

• Identifies and incorporates the interests and needs of customers in business process design;   

• Ensures critical success factors are identified and meet expectations.  

Other Responsibilities 

• Performs all other duties and functions as may be required occasionally.    

• May be required to provide witness statements, attend court proceedings, and give evidence.   

• Complies with Health & Safety Policies & Procedures  

REQUIRED COMPETENCIES 

Core 

• Effective oral and written communication skills, especially with professional colleagues and non-technical users. 

• Excellent time-management, planning and organisational skills.  

• Excellent interpersonal, organisational, and communication skills. 

• Ability to work under pressure and respond professionally to multiple crises. 

• Keen commitment to providing superb customer service. 

• High levels of integrity, professionalism, ethics, and ability to keep confidentiality. 

Technical  

• Expert knowledge of installing, configuring and tuning server-based and client-based operating systems.  (Windows and Linux)  

• Familiarity with shell scripting, Python and automation tools. Knowledge of designing, planning and executing the installation and maintenance of network systems. 

• Install, configure, and maintain network hardware including routers, switches, firewalls, and access points 

• Monitor network performance and troubleshoot issues to ensure maximum uptime and reliability 

• Manage IP address allocation, DNS, DHCP, and VPN configurations 

• Conduct regular network audits, capacity planning, and performance optimization 

• Implement and enforce network security policies and best practices 

• Monitor network traffic for suspicious activity and respond to security incidents 

• Manage firewall rules, intrusion detection/prevention systems (IDS/IPS), and access controls 

• Ensure compliance with organizational policies and relevant regulatory requirements 

• Demonstrated project management ability. 

• Excellent working knowledge of data communication systems, including their deployment and TCP/IP network architectures. 

• Excellent working knowledge of security and access control systems. 

• Proven ability to correctly diagnose hardware and software networking problems. 

• Sound understanding of project management methodologies and techniques, data and telecommunication systems, and their utilisation in enhancing corporate information services. 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor’s degree or equivalent technical qualification, preferably in Computer Science, Electronics, Computer or Electrical Engineering. 

• At least five years experience in managing/administering enterprise network  infrastructure. 

• Proven experience with Cisco, Fortinet, or equivalent enterprise networking equipment 

• Strong knowledge of networking protocols and technologies: TCP/IP, BGP, OSPF, EIGRP, VLAN, STP. 

• Experience in firewall management. 

• Familiarity with enterprise-grade network monitoring tools. 

• Understanding of network security principles and best practices. 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB 

• Work will be conducted in an office with standard equipment and specialised software. 

• Travelling may be required periodically. 

• The environment is fast-paced, with ongoing interactions with critical stakeholders and meeting tight deadlines, which will result in high degrees of pressure on occasion.  

• May be required long hours. 

Applications, including résumés, should be submitted no later than Friday, June 12th, 2026. 

Only shortlisted candidates will be contacted by HRMD 

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.