Quality Assurance Officer (Level 5) [2 post – Kingston]

Quality Assurance Officer (Level 5) [2 post – Kingston] – salary range: $ 5,198,035 annually.

JOB PURPOSE

• Under the direct supervision of the Manager, Quality Assurance, the Quality Assurance Officer is responsible:
• To conduct ongoing system maintenance, implementation, and effectiveness of the operation of the Quality Management System within the Jamaica Customs Agency(JCA).
• To sustain and maintain the Quality Management System in line with the required ISO 9001:2015, accreditation requirements and business requirements across the Agency through existing and new procedures.
• Coordinates, monitors, and reports on management reviews, audits and inspections.
• To evaluate the implementation of recommendations to the ISO Quality Management System.
• To ensure continued compliance with the stated standards and requirements of ISO.
• To assist with embedding a culture of continuous improvement throughout the JCA.
• To assist with raising overall organisational awareness of customer and regulatory requirements and their impact throughout the Agency.

KEY RESPONSIBILITY AREAS

Technical/Professional Responsibilities

• Develops various reports, papers, and submissions for the Manager Quality Assurance & Director Planning & Research and for Certification Bodies.
• Review systems to ensure that the inspections and survey methodologies have the capacity to provide the required results.
• Assist with conducting Quality Management Systems training, process mapping, documentation and awareness sessions and participates in audits and management reviews to ensure continuous compliance and maintenance of the QMS.
• Assist with conducting ISO Quality Systems Gap Audits as required.
• Assist with the review of Gap Audit Reports.
• Assists in coordinating internal ISO Quality Management Systems “Mock Audit” sessions within the Agency.
• Provides technical advice, public outreach and training on the standards and certification protocols and related issues.
• Provides technical advice and assists in the preparation of risk mitigation and non-conformity reports and recommends mitigative action.
• Conducts root cause analyses and other problem-solving activities to identify effective corrective actions and process improvements.
• Evaluates ISO Quality Systems Gap and Internal Audits.
• Evaluates training and sensitization sessions conducted to ensure adherence to quality standards and specifications.
• Assesses documented procedures and process mapping flow charts for compliance with guidelines.
• Maintain the audit nonconformity database and provide detailed analysis of non-conformities.
• Reviews nonconformities for analysis and follow-up action.
• Develop and maintain systems for the collection and analysis of statistical data established and revised, as necessary.
• Develops, recommends, and monitors corrective and preventative actions.
• Evaluates audit findings and implement appropriate corrective actions.
• Monitors risk management activities.
• Ensure ongoing compliance with the Quality Management System ISO 9001:2015 within the Agency.
• Updates professional and technical knowledge by attending educational workshops and seminars.
• Produce written reports and make presentations.

Management/Administrative Responsibilities

• Monitors the standards, certification regulations, and guidelines and reports on findings and recommendations.
• Participates in developing and reviewing new ISO QMS and certification protocols and developing the Division’s corporate and operational plans and budgets.
• Participates in the formulation and review of quality standards and processes.
• Monitors the implementation of quality standards, systems and procedures and recommends changes where necessary to achieve desired results.
• Represents the Agency at meetings, conferences and other functions as required.
• Prepare weekly, monthly, quarterly, and annual reports.

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements.
• Identifies and incorporates the interests and needs of customers in business process design.
• Ensures critical success factors are identified and meet expectations.

Other Responsibilities

• Performs all other duties and functions as may be required from time to time.
• May be required to provide witness statements, attend court proceedings, and give evidence.
• Complies with Health and Safety policies.

REQUIRED COMPETENCIES

Core

• Ability to influence others and work independently.
• Good interpersonal skills and customer service skills.
• Excellent written and verbal communication and presentation skills.
• Excellent time management, organisational and planning skills.
• Strong detail orientation.
• High level of integrity, professionalism, confidentiality, and ethics
• Strong judgment, problem-solving, and decision-making skills
• Good analytical and research skills.
• Ability to manage multiple, high-priority assignments and meet firm deadlines.
• Good team-building skills and the ability to interact effectively and professionally at all levels of the organisation (e.g. executives, managers, subject matter experts, peers, and support staff)
• Good networking skills.
• Ability to organise and coordinate workshops, conferences, and meetings.

   Technical

• Proficiency in the use of contemporary computer-based applications.
• Proficiency in writing technical reports.
• Knowledge of certification and accreditation.
• Experience in reviewing regulations and procedures for compliance.
• Detailed understanding of ISO 9001:2015.
• Sound knowledge of Customs Act and Regulations, Executive Agency Act and related legislation.
• Sound knowledge of practices, procedures, and techniques involved in organisational assessment, planning, research, and decision-making.

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in Management, Public Sector Management, Business Administration, or any other relevant field
• At least three (3) years of related experience.
• Training in ISO Quality Management Systems and other relevant Quality Management Systems training.
• Specialized training in Quality Assurance or demonstrated experience.
• Auditing certification or demonstrated experience.
• Project Management certification or demonstrated experience.
• Specialized training in strategic planning and management.

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB

• Work will be conducted in various offices outfitted with standard office equipment and specialised software.
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders.
• Fair degree of travelling is required (>30periodicallysis to represent JCA on matters locally and internationally.
• Maybe required to visit vendor sites for audits, inspections etc.
• Extended periods of sitting around a computer

Applications, including résumés, should be submitted no later than Monday, October 6^th, 2025.

Only shortlisted candidates will be contacted by HRMD