Technical Documentation Specialist (Level 6)

Technical Documentation Specialist (Level 6) [1 post] – salary $6,333,301 annually.  

JOB PURPOSE 

Under the direction of the Director, JSWIFT Branch, the Technical Documentation Specialist will be responsible for: 

• Writing, publishing, and distributing technical documents, including user manuals, workbooks, installation procedures, test plans, training and materials reference guides, release notes, interface documents and service bulletins for software applications/hardware.  

• Maintaining documentation standards and following processes throughout the software development life cycle. Responsibilities include researching, writing, editing, proofreading, and maintaining documentation. 

KEY RESPONSIBILITIES 

 Technical / Professional Responsibilities 

• Research, write, edit and proofread complex technical data, working closely with the JSWIFT team to understand project requirements. 

• Gather information from subject matter experts to create, maintain and update manuals, procedures, specifications and other documents. 

• Create, maintain and update installation instructions, training material and other technical documents. 

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralised storage  

• Create, compile and deliver software developmental documentation packages. 

• Review, revise, modify or edit documents prepared by others. 

• Coordinate project plans and budgets and determine resources. 

• Compile, organise and write online help files to support end-users. 

• Write technical documents per the company’s established standards and guidelines. 

• Evaluate and recommend revisions to standards and guidelines. 

• Provide writing, editing and design support to other team members. 

• Develops a thorough understanding of the audience and the documentation required by meeting with colleagues and working with managers to discuss technical problems. 

• Researches and builds knowledge about services, technology, or concepts to be documented 

• Determines the most precise and logical way present information and instructions for the most significant reader comprehension. 

• Prepares or commissions graphics and illustrations to elaborate on or complement technical writing 

• Creates, adapts, and follows project schedules and deadlines 

• Evaluate current content and develop innovative approaches for improvement 

• Research user requirements and design and develop user assistance materials for various audiences, including end-users, system administrators, internal support engineers, product developers and training developers. 

• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities 

• Create and maintain the information architecture 

• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications 

• Work with our cross-Agency team to develop online documentation, quick start guides, tutorials/training videos, and blogs to deliver an outstanding information experience. 

• Edits curriculum scripts according to style and interactivity requirements, based on curriculum and designer documentation; works closely with Scrum teams to determine and implement appropriate format. 

Management/Administrative Responsibilities 

• Participates in the development of departmental policies. 

• Prepares reports as required by management. 

• Escalates unresolved problems to the appropriate levels. 

• Work within cross-functional teams, including software developers, QA, BA, workstation support engineers, Administrators, and managers. 

• Coordinates with multiple teams to create/edit functionality documents and flowcharts for new content being developed. 

• Collaborates with project teams, business analysts, quality assurance and knowledge management to create documentation which establishes the alignment between member service, business processes, and information technology. 

Customer Service Responsibilities 

• Maintains customer service principles, standards and measurements.   

• Identifies and incorporates the interests and needs of customers in business process design.  

• Ensures critical success factors are identified and meet expectations. 

Other Responsibilities 

• Performs all other duties and functions as may be required from time to time.   

• May be required to provide witness statements, attend court proceedings, and give evidence.  

• Complies with Health & Safety Policies & Procedures. 

REQUIRED COMPETENCIES 

Core 

• Effective oral, written, and communication skills, especially in interaction with professional colleagues and non-technical users. 

• Keen commitment to providing superb customer service. 

• Maintains up-to-date knowledge of standard language authoring, editing and content development tools. 

• Strong analytical and problem-solving skills 

• Excellent planning and organising skills 

• Ability to explain concepts clearly, pay attention to detail and can multitask 

• Provides appropriate professional advice, assistance and liaison to ISU colleagues and clients when necessary. 

• Ability to work under pressure and respond professionally to multiple crises. 

Technical 

• Advanced IT skills in the Microsoft Office Suite Applications 

• Experience with Adobe Suite Applications- InDesign, Adobe Acrobat, Adobe FrameMaker  

• Experience developing strategic content and managing submission workflows and timelines 

• Good understanding of Software engineering and the Software Development Lifecycle (SDLC). 

• Knowledge of software source code management tools – Svn, Git, Gitlab. 

• Working knowledge of mobile development areas such as Android SDK, iOS SDK, SQLite, and Eclipse IDE. 

• Strong troubleshooting and debugging skills. 

• Working knowledge of testing frameworks such jUnit, Mocha, and Selenium. 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor’s Degree in Computer Sciences, Information Management, or similar ICT-related disciplines 

• At least three years of professional technical documentation writing experience 

• Proven development experience in desktop, web, and mobile development. 

• Demonstrated superior writing abilities and attention to detail 

• Experience in Multimedia Content Development would be an asset.    

• Knowledgeable of content management systems  

• Previous software development experience 

• Experience in authoring tools and video-creation and editing software. 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB 

• Work will be conducted in an office outfitted with standard office equipment and specialised software.    

• Expansive time will be spent in front of a computer screen, which requires vision and hand dexterity.   

• The environment is fast-paced with ongoing interactions with critical high-level stakeholders and meeting tight deadlines, which will result in high degrees of pressure on occasions.  

• May be required to travel locally and overseas to attend conferences, seminars and meetings.  

Applications, including résumés, should be submitted no later than Friday, June 12th, 2026. 

Only shortlisted candidates will be contacted by HRMD 

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.