Traffic Marshal (Level 3)

Traffic Marshal (Level 3) [1 post] Kingston & [1 post] Montego Bay $2,190,302 annually.

Job Purpose

Under the direct supervision of the Supervisor, Systems Operations, the Traffic Marshal is responsible to:

• Coordinate and monitor all import and export cargo upon entry at the scanning area, keeping with the Non-Intrusive Inspection and Security Management Branch’s operating procedures.
• Maintains operational and occupational health, safety and environmental procedures per JCA guidelines and policies.

Key Responsibility Areas 

Technical/Professional Responsibilities

• Effectively communicating with the wharfinger and the truckers to maintain a smooth operational flow.
• Liaises with the NII Duty Officer/Senior Image Analyst to identify cargo treatment as part of the NSDD programme.
• Retrieve relevant data from wharfingers promptly for daily operations.
• Review all documentation received from Wharfinger to ensure all information is accurate and current.
• Coordinate and monitor the import and export containers and cargo upon entry at the scanning area.
• Report all discrepancies, incidents, suspicious sightings, or criminal activity to the supervisor promptly.
• Ensures that trucks traversing the portals are travelling at the recommended speed.
• Report any congestion or traffic management capacity issues immediately to the supervisor.
• Conducting visitor safety briefings, ensuring that the correct PPE is worn and ensuring compliance with operational and occupational health and safety protocol, especially in and around all non-intrusive inspection scanners and equipment.
• Comply with the SOPs and policies that govern the Agency.
• Monitor the radiation safety zone parameters to ensure safety.
• Communicates and escorts truckers for possible rescan or secondary of the container when required to fulfil the objectives of the NSDD programme.
• Direct vehicles at entrances/designated scan areas.
• Stop traffic, giving way to priority movements.
• Prepares and distributes accurate weekly, monthly, and quarterly reports to the supervisor.

Customer Service Responsibilities

• Maintains customer service principles, standards, and measurements.

Other Responsibilities

• Performs all other duties and functions as may be required occasionally.
• May be required to provide witness statements, attend court proceedings, and give evidence.
• Complies with Health & Safety Policies & Procedures.

Required Skills/Competencies

Core

• Good organisation and time management skills.
• Strong judgment, analytical and problem-solving skills.
• Good communication and interpersonal skills, with the ability to communicate effectively with people of diverse backgrounds.
• Ability to work under pressure and address ad-hoc requests promptly.
• Excellent visual awareness.
• Keen attention to detail and accuracy.
• Ability to work as part of a team as well as independently.
• Ability to display high levels of confidentiality, integrity, and professionalism.

Technical

• Working knowledge of laws and regulations governing Customs in Jamaica.
• Knowledge of OSHE guidelines and regulations
• Ability to communicate using hand signals.
• Knowledge of Radiation Safety Standards and regulations
• Complete knowledge of the industry guidelines
• Familiarity with traffic flow and signs
• Detailed knowledge of the policies, procedures, and controls for Customs in Jamaica.
• Working knowledge of relevant computer applications and systems.

Minimum Required Education and Experience

• Diploma/Certificate in a related field
• 1-2 years of work experience as a Traffic Marshall or in a similar role

Special Conditions Associated with The Job

• Work will be conducted outdoors.
• Involves working in a fast-paced environment with ongoing interactions with critical stakeholders.
• On-call 24 hours.
• Excellent physical agility and ability to stand for extended periods.
• Ability to work for long hours and in extreme weather conditions.
• Working with radioactive equipment
• Noise, heat and dust nuisance exposure environments
• Technicians may work outdoors in all-weather environments.
• Some travel may be necessary to support equipment and system installation, troubleshoot and maintain systems or products.
• Exposure to radiation and radioactive elements.

Applications, including résumés, should be submitted no later than Friday, May 29, 2026.

Only shortlisted candidates will be contacted by HRMD 

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.