Workstation Technician (Level 5)

Workstation Technician (Level 5) [2 posts] –  salary  $5,198,035 annually.

JOB PURPOSE 

Under the direction and guidance of the Senior Workstation Technician, the Workstation Technician is responsible for:

• All areas of computer related technical support including deployment, installation, maintenance, repairs and troubleshooting of workstations, peripherals, applications software and telecommunication equipment and services. 

KEY RESPONSIBILITIES 

 Technical / Professional Responsibilities 

• Install, configure, and deploy desktop and laptop computers, monitors, printers, and other peripheral devices. 

• Diagnose and resolve hardware, software, and connectivity issues in a timely manner. 

• Perform routine maintenance, updates, and patches on workstations and operating systems. 

• Image and re-image machines using deployment tools. 

• Maintain an accurate inventory of hardware assets and spare parts. 

• Coordinate with vendors for warranty repairs. 

• Document technical procedures, issue resolutions, and configuration changes. 

• Assist with onboarding new employees by preparing and delivering ready-to-use workstations. 

• Escalate complex issues to senior IT staff or specialized teams when necessary. 

• Ensure compliance with company security policies (encryption, antivirus, endpoint protection). 

• Ensure all technical equipment is correctly stored andmaintained. 

• Provide users with a fully functional Workstation Environment. 

• Participate in the evaluation of system configuration and software. 

• Resolve computer system/network issues including coordination between users and components of a local area network 

• Maintains an adequate inventory of consumables, PC and network hardware spares, preparing requisitions for replenishment at levels indicated by Standard Practice. 

Human Resources Responsibilities 

• Builds and maintains strong relationships with team members and client. 

• Works as part of a team to achieve department targets. 

• Works together with other units and divisions within the organisation to identify opportunities for process improvements, which contribute to efficiency and profitability. 

• Takes responsibility for own personal development in line with agreed annual performance objectives. 

• Performs any other related job enrichment duties that may be assigned from time to time. 

Customer Service Responsibilities 

• Maintains customer service principles, standards and measurements;   

• Identifies and incorporates the interests and needs of customers in work station environment design;   

• Ensures critical success factors are identified and meets expectations. 

Other Responsibilities 

• Performs all other duties and functions as may be required occasionally.    

• May be required to provide witness statements, attend court proceedings, and give evidence.   

• Complies with Health & Safety Policies & Procedures 

REQUIRED COMPETENCIES 

Core 

• Effective oral and written and communication skills, especially in terms of interaction with professional colleagues and non-technical users. 

• Keen commitment to providing superb customer service. 

• Ability to plan, organize, and prioritize work assignments 

• Provides appropriate professional advice, assistance and liaison to ISD colleagues and clients, when necessary. 

• Ability to learn a variety of operating systems. 

• Ability to simplify technical terminology for Training purposes. 

• Ability to identify and resolve user problems 

Technical 

• Sound up-to-date knowledge of ICT related Technologies 

• Technical knowledge of PC hardware and Networking. 

• Ability to support, installs, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware. 

• Knowledge of Windows  Operating Systems.  

• Ability to correctly diagnose PC and data networking problems 

• Knowledgeable in inventory recording and procedures. 

• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi) 

• Strong hardware troubleshooting skills(RAM, storage, power, display) 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor of Computer Sciences, Information Management or similar ICT related disciplines 

• 1- 3 years of  experience in the installation, maintenance and technical support of computer software and hardware applications. 

• Proven troubleshooting and problem-solving skills. 

• Proficiency with Windows   Operating Systems:macOS and Linux knowledge is a plus 

• Experience in computer repairs and software installation. 

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB 

• Work will be conducted in an office outfitted with standard office equipment and specialized software. 

• The environment is fast paced with on-going interactions with critical stakeholders and meeting tight deadlines which will result in high degrees of pressure, on occasions.  

• Some after-hours or weekend work may be required for upgrades or deployments

• Expected to demonstrate a high level of integrity and professionalism  

• Requires dexterity to lift computer, network parts, crawl under desks to configure computer systems. 

• Must possess or have access to a reliable motor vehicle.

Applications, including résumés, should be submitted no later than Friday, June 12th, 2026. 

Only shortlisted candidates will be contacted by HRMD 

Email us at helpdesk@jca.gov.jm, if you have any technical difficulties.